Frequently Asked Questions

What are the Delivery Options available at the time of placing an order?
Home Delivery: All products sold on www.10d.om are available for home delivery. Collect From store All products sold on www.10d.om are available to collect from our office located in Ghala.

What is the return policy for products purchased on www.10d.om?
Standard 14 Day return policy applies.

What are the conditions of returns?
Items have to be packed and with the original package.

What are options to return the product?
Our hassle free return policy allows you easy access to our customer care and call center 95191183 for processing your returns.

What is the cancelation policy for orders placed on www.10d.om?
You may cancel the order before the order has been dispatched by calling our call center on 95191183 or writing to us at info@10d.om.

What happens if I am not home to accept the order delivery?
Our courier partner will contact you on the mobile number you had given at the time of placing the order. You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

How long does it take to deliver the goods?
We are committed to deliver goods ordered under normal circumstances within 72hrs(Working) However in some instances depending on the availability of stocks there may be unforeseen delays.

 

Ordering

(a) Placing an order. To order the 3D Model you designed or another 3D Model you found through our Services, you select the 3D Model. Then you can select the quantity of the 3D Model you order and, if applicable, the material you want the 3D Model to be made of. As the next step, we ask you to provide us with information we need for the delivery of the 3D Model. Finally you will be prompted for information required to initiate the payment. Depending on the payment method you select you may be redirected to a third party payment provider website. Please be informed that the language to be used during the whole ordering process is English.

(b) Unacceptable orders, cancellation of orders by us. If a 3D Model is available through our Website, the default assumption is that it can be produced. There are, however, technical or other reasons why 10d may not accept or may cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be, but are not limited to, the unfeasibility of the model, an infringing feature of your 3D Model, or the destination of the delivery you indicated in your order. In case we cancel your partial or entire order, we will contact you via email and, except in cases of fraud or other violations of our policies, issue you a full refund for the cancelled item(s).

(c) Prices. The prices displayed on the Website or Platform are only indications and are valid only for the moment that they are displayed. 10d reserves the right to change its prices on the website at any time without prior notice to you. Such change however will have no effect on orders completed before the posting of a new price on the website. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. In the event of an error, any monies paid related to that order will be refunded to you.

(d) Payment and price. The amount indicated on the ordering page includes the fee for the service (such as printing and packing the model), the price for the materials used to produce the 3D Model, and, if applicable, the markup charged by the designer. The price quoted on the ordering page also includes shipping costs, sales tax (if applicable) but excludes any import duty or taxes (if applicable). The price quoted on the Platform is for the cost of printing the item and any vendor markup. 10d offers estimated currency conversions as a courtesy to users. These estimates are not guaranteed and may not reflect actual currency conversation rates. If you pay in a currency that is different from the denominated currency of your payment method (which is probably the case if your bank or credit card account is not denominated in U.S. Dollars or Euros), your payment company (such as your credit or bank card issuer) or third-party payment processor may apply a currency conversion rate or fees to your payment. Please contact your provider for information about these fees. These fees are not controlled by or known to 10d.

You can initiate your payment for your order via credit card or Debit cards.